Click on a question to get more information.
I want to become a seller. Can I become a seller? How does it work?
Hello future seller. Good to see you on our website 😊
Click here for details on “How does it work?”
How do I create a seller account?
You can create the seller account by clicking here.
How do I create a shop from my account?
Once you login to your account, navigate to the “Shops” screen and then click “+ Open New Shop”. Please refer to the shop how-to page for additional information about the fields on the shop. For further help with creating the shop, please contact us by clicking here and then scroll down to the seller form and submit the form.
How do I create food in the shop?
Once you login to your account, navigate to the “Foods” screen and then click “+ Create Food”. Please NOTE that you have to first create shop before you create food. Please refer to the food how-to page for additional information about the fields on the food. For further help with creating the food, please contact us by clicking here.
How frequently do we get paid?
Weekly. We process payments weekly for the orders that were delivered the previous week. Payments are made to the bank account mentioned in the shop.
Can I open multiple shops under the same account?
Yes. You can create multiple shops from the same seller account.
How do I add another person as the shop manager? Since we both are partners so we both should be able to manage the shop/food.
Please email us at [email protected] with your request to add another person as a shop manager. Please allow 24-48hrs to complete your request.
How do I add my driver as a delivery person to my shop?
You can do that by logging into Uppu Karam.
You can only add your driver if he/she has an account on the Driver App. Once you are logged in, open your shop by clicking on the “Edit Shop” icon. Navigate to the “Pickup/Delivery” screen and update the “Delivery Person” field. Once updated, click Next to save the changes.
NOTE: Before you add your driver as a delivery person to your shop, please make sure your driver has an account on Uppu Karam Driver app. If not, please have him create an account first on the Driver App.
How do I stop taking new orders, but still keep my shop and open it again later?
Option 1 (from website): Login to Uppu Karam. Once you are logged in, open your shop by clicking on the “Edit Shop” icon. On this page, you will see a checkbox called “Closed Shop”. Check this box and click “Next” which will automatically save your changes. Once you check this box, customers won’t be able to place orders from your shop.
Option 2 (from seller app): Login to your account on the seller app. Navigate to the shop screen, and here you will find a button which can used to mark the shop “Closed”. Once the button is pressed, you will see the status of the shop changing from Open to Closed or vice versa.
NOTE: Please make sure to fulfill existing orders.
NOTE: Please make sure to uncheck it once you are ready to accept new orders.
How do I remove a food from my shop since I no longer make that food?
Option 1 (from website): Login to Uppu Karam. Once you are logged in, open your food by clicking on the “Edit Food” icon. On this page, you will see a checkbox called “Active”. Uncheck this box and click “Save Food”. Once you uncheck this box, customers won’t find this food on the menu.
Option 2 (from seller app): Login to your account on the seller app. Navigate to the food screen, and here you will find a button to mark the food “Active” or “Inactive”. Once you mark the food Inactive, customer won’t see this food in the menu or under popular food.
NOTE: If you decide to serve this food again in the future, simply uncheck the “Active” checkbox.
How to mark food “Out of Stock”?
Option 1 (from website): Login to Uppu Karam. Once you are logged in, open your food by clicking on the “Edit Food” icon. On this page, you will see a checkbox called “In Stock”. Uncheck this box and click “Save Food”. Once you uncheck this box, customers can still see the food in the menu, but with a label “Out of stock” and they won’t be able to add that food to their cart.
Option 2 (from seller app):Login to your account on the seller app. Navigate to the food screen, and here you will find a button to mark the food “In Stock” or “Out of Stock”. Once you mark the food Out of stock, customers can still see the food in the menu, but with a label “Out of stock” and they won’t be able to add that food to their cart.
NOTE: Once this food become In Stock, simply change the status either from the website or seller app.
What are the different order statuses?
Following are the order statuses available for selection while editing an order. When customer places the order, the order will be in “Order Received” status. Customer can cancel the order anytime before the order status is changed to “Preparing”.
Order Received – This is the default status when the order is placed. Customer can cancel the order as long as it is in this status.
Preparing – Once the order status is changed to preparing, customer won’t have an option to cancel the order. Change to this status once you start preparing the order.
Ready – Once the order is ready and packaged, then change the status to this.
On the way – When the order is on the way, change the status to this. For domestic & international shipping orders, when the order status is changed to “On the way”, it will ask for the tracking number & carrier (courier). Please make sure to enter the correct tracking number. Once the order is delivered by the carrier (courier), our tracking API automatically update the order status to delivered as long as the tracking number & the carrier were correct.
Delivered – For pickup & door delivery orders, mark the order delivered manually. For domestic & international shipping orders, once the correct tracking number & carrier (courier) is entered on the order, the order will automatically update to delivered status. Both customer & seller will receive notifications on the app once delivered.
Canceled – Customer can cancel the order as long as the order is in “Order Received” status. Sellers can cancel the order anytime irrespective of the status.
How to change the order status from the website?
Step 1 – Login to the website.
Step 2 – Navigate to the “Orders” screen from the left menu pane.
Step 3 – Identify the order on this screen, and then click “Edit”.
Step 4 – Click on the “Order Status” field & select the appropriate status.
Step 5 – Click “Save Order”.
How to change the order status from the seller mobile app?
Step 1 – Login to the Uppu Karam seller mobile app.
Step 2 – Identify the customer order either from “All” tab or a respective order status tab.
Step 3 – Click “Edit” option under the order.
Step 4 – Change the order status by selecting the appropriate radio button.
Step 5 – ONLY for domestic & international shipping orders. For shipping orders, when the order status is changed to “On the way”, it will ask for “Tracking Number” & “Carrier”. Please make sure to provide accurate information. Once the carrier (courier) delivers the order, Uppu Karam tracking API will automatically update the order status to “Delivered” & a notification is sent to both customer & seller apps.
Step 6 – Click “Save Changes”.
How to cancel the order from the website?
Step 1 – Login to the website.
Step 2 – Navigate to the “Orders” screen from the left menu pane.
Step 3 – Identify the order on this screen, and then click “Edit”.
Step 4 – Click on the “Order Status” field & change the status to “Canceled“.
Step 5 – Uncheck the “Active” checkbox.
Step 6 – Click “Save Order”.
How to cancel the order from the seller mobile app?
Step 1 – Login to the Uppu Karam seller mobile app.
Step 2 – Identify the customer order either from “All” tab or a respective order status tab.
Step 3 – If the current order status is “Order Received”, then click on “Cancel” option under the order. It will then prompt for confirmation with Yes & Close options. Click “Yes” to proceed. It will next prompt for cancellation reason, here describe the reason for cancellation. Once cancellation reason is provided & submitted, the order will then get canceled & a notification will be sent to both customer & seller apps.
Step 4 – If the current order status is NOT “Order Received”, then click on “Edit” option under the order. On the edit order screen, change the order status to “Order Received” & save. Once the order is in “Order Received” status, now follow the above Step 3.
What are “Shop Notes” in every order?
These are the shop’s internal notes about the order for reference. These notes are NOT visible to the customer.
Does Domestic & International Shipping orders automatically change the status to Delivered?
Yes. When the order status is changed to “On the Way”, it will prompt for Tracking Number & Carrier. If correct tracking number & carrier were updated on the order, Uppu Karam’s partnered API will automatically track the order status & update it to Delivered within few hours from delivery.
Can customers track the shipment status for domestic & international shipping orders?
Yes. Once seller updates the order with the tracking number & carrier, a track option is enabled on the order in the customer app. Customers can track the status directly from the app.
Can my customers order food from the website?
No. Customers can only order food from the mobile app. They can install it on their Android or Apple devices.
If you think having a website would be helpful, then please submit your suggestion by clicking here.
What are different deductions from shop earnings?
Admin Commission: This is the agreed commission on the subtotal & delivery fee. For collaborated coupons, coupon amount is deducted from the subtotal for admin commission calculation, otherwise coupon amount won’t be deducted.
GST on Admin Commission: 18% GST on Admin Commission.
TCS: 1% on the order total.
TDS: 1% by default for Businesses, Individuals or HUFs if they provide PAN or Aadhar Card; 5% for Businesses, Individuals or HUFs if they don’t provide PAN or Aadhar Card; 0% for Individuals or HUF if their gross sales from previous year is < 5Lakhs, and they should provide PAN or Aadhar Card.