We value the trust You (defined below) place in Us (defined below). That’s why We (defined below) insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about Our (defined below) information-gathering and dissemination practices.
UPPU KARAM PRIVATE LIMITED (“UPPU KARAM”, which also includes its affiliates), having its registered office address at 54-14/2-5A, Flat No. 502, 4F,, Vijaywada Municipal Corporation,, Vijaywada, Krishna, Andhra Pradesh, India, 520008.
UPPU KARAM is committed to respecting the privacy of every person who shares information with it or whose information it receives. Your (defined below) privacy is important to Us (defined below) and We (defined below) strive to take care and protect the information We (defined below) receive from You (defined below) to the best of Our (defined below) ability.
This Privacy Policy (“Privacy Policy”) applies to the collection, receipt, storage, usage, processing, disclosure, transfer and protection (“Utilization”) of your Personal Information (defined below) when You use the UPPU KARAM PRIVATE LIMITED website available at URL: www.uppukaram.com operated by UPPU KARAM (“Website”) or mobile application of the brand name “UPPU KARAM” available for download at Google Play Store, Apple App Store operated by UPPU KARAM or avail any Services offered by UPPU KARAM through the Website or Application.
The terms ‘You’ or ‘Your’ refer to you as the user (registered or unregistered) of the Website, Application or Services and the terms ‘We’, ‘Us” and ‘Our’ refer to UPPU KARAM PRIVATE LIMITED.
The capitalized terms that are used but not defined in this Privacy Policy shall have the same meaning as ours.
CONSENT:
You acknowledge that this Privacy Policy is a part of the Terms of Use of the Website and the other Services, by accessing the Website or Application or by otherwise providing Us Your Personal Information Yourself or through a Primary User or by making use of the Services provided by the Website or Application, You unconditionally signify Your (i) assent to the Privacy Policy, and (ii) consent to the Utilization of your Personal Information in accordance with the provisions of this Privacy Policy.
You acknowledge that You are providing Your Personal Information out of Your free will. If You use the Services on behalf of someone else (including but not limited to, Your child – minor or major or as a legal representative of an individual with mental illness) or an entity (such as Your employer), You represent that You are authorized by such individual or entity to (i) accept this Privacy Policy on such individual’s or entity’s behalf, and (ii) consent on behalf of such individual or entity to Our collection, use and disclosure of such individual’s or entity’s Personal Information as described in this Privacy Policy. Further, You hereby acknowledge that the Utilization of Your Personal Information by UPPU KARAM PVT. LTD. is necessary for the purposes identified hereunder. You hereby consent that the Utilization of any Personal Information in accordance with the provisions of this Privacy Policy shall not cause any wrongful loss to You.
YOU HAVE THE OPTION NOT TO PROVIDE US WITH THE PERSONAL INFORMATION SOUGHT TO BE COLLECTED. YOU WILL ALSO HAVE THE OPTION TO WITHDRAW YOUR CONSENT AT ANY POINT, PROVIDED SUCH WITHDRAWAL OF THE CONSENT IS INTIMATED TO US IN WRITING. If You do not provide Us with Your Personal Information or if You withdraw the consent to provide Us with Your Personal Information at any point in time, We shall have the option not to fulfil the purposes for which the said Personal Information was sought and We may restrict You from using the Website, Application or Services.
Our Website or Application is not directed at children and We do not knowingly collect any Personal Information from children. Please contact Us at if You are aware that We may have inadvertently collected Personal Information from a child, and We will delete that information as soon as possible.
CHANGES TO THE PRIVACY POLICY:
We reserve the right to update (change, modify, add and/or delete) this Privacy Policy from time to time at our sole discretion. There is a tab at the end of the Privacy Policy which indicates when the Privacy Policy was last updated.
Your use of the Web site/Mobile apps after any changes have been posted will constitute your agreement to the modified Policy and all of the changes. Therefore, you should read these Policy from time to time for changes. Alternatively, UPPU KARAM PRIVATE LIMITED may cause Your account to be logged-off and make Your subsequent account log-in conditional on acceptance of the Agreement. If You do not agree to the amendments, please do not use the Website, Application or Services any further.
PERSONAL INFORMATION COLLECTED:
In order to provide Services to You we might require You to voluntarily provide Us with certain information that personally identifies You or Secondary Users related to You. You hereby consent to the collection of such information by UPPU KARAM PVT. LTD.
The information that We may collect from You, about You or Secondary Users related to You, may include but are not limited to, the following:
Food operator
Profile Picture of shop
Birth date/age,
Legal documents
Gender,
Address (including country and pin/postal code),
Location information, including Your GPS location,
Phone number/mobile number,
Email address,
Food order detail/ records
FSSAI registration certificate
Food order records and history,
Valid financial information at the time of purchase of product/Services and/or online payment,
UPPU KARAM Login ID and password,
User details as provided at the time of registration or thereafter,
Internet Protocol address, browser type, browser language, referring URL, files accessed, errors generated, time zone, operating system and other visitor details collected in Our log files, the pages of our Website or Application that You visit, the time and date of Your visit, the time spent on those pages and other statistics (“Log Data”),
User’s tracking Information such as, but not limited to the device ID, Google Advertising ID and Android ID,
Any other information that is willingly shared by You.
(collectively referred to as “Personal Information”).
HOW WE COLLECT PERSONAL INFORMATION:
The methods by which We collect Your Personal Information include but are not limited to the following:
When You register on Our Website or Application,
When You provide Your Personal Information to Us,
During the course of our Services provided to You by Us,
When You use the features on Our Website or Application,
Through Your device, once You have granted permissions to Our Application (discussed below),
By the use of cookies (also discussed below),
We collect information that Your browser/app sends whenever You visit Our Website or Application, such as the Log Data. In addition, We may use third-party services such as Pixel that collect, monitor and analyze this. This information is kept completely secure.
USE OF PERSONAL INFORMATION:
YOUR PERSONAL INFORMATION MAY BE USED FOR VARIOUS PURPOSES INCLUDING BUT NOT LIMITED TO THE FOLLOWING:
To provide effective Services;
To debug customer support-related issues;
To operate and improve the Website or Application;
TO ANALYSE FOR OUR UNDERSTANDING, INFORMATION, ANALYSIS, SERVICES AND TECHNOLOGIES IN ORDER TO PROVIDE ALL USERS WITH IMPROVED QUALITY OF CARE; AND ENSURE THAT THE CONTENT AND ADVERTISING DISPLAYED ARE CUSTOMIZED TO YOUR INTERESTS AND PREFERENCES;
To contact You via phone, SMS, email or third-party communication services such as Whatsapp, etc. for technical issues, payment reminders, obtaining feedback and other security announcements;
To send promotional and marketing emails from Us or any of Our channel partners via SMS, email, snail mail or third-party communication services such as WhatsApp, Facebook etc.;
To advertise the products and Services of UPPU KARAM PVT. LTD;
To transfer information about You, if We are acquired by or merged with another company;
To share with Our business partners for the provision of specific services You have ordered so as to enable them to provide effective Services to You;
To administer or otherwise carry out Our obligations in relation to any Agreement You have with Us;
To build Your profile on the Website or Application;
To respond to subpoenas, court orders, or legal processes, or to establish or exercise Our legal rights or defend against legal claims;
To investigate, prevent, or take action regarding illegal activities, suspected fraud, violations of Our Terms of Use, breach of Our agreement with You or as otherwise required by law;
SHARING AND TRANSFERRING OF PERSONAL INFORMATION:
You authorize Us to exchange, transfer, share, or part with all or any of Your Personal Information, across borders and from Your country to any other countries across the world with Our affiliates/agents / associate service providers/partners/banks and financial institutions for the purposes specified under this Policy or as may be required by applicable law.
You hereby consent and authorize Us to publish feedback obtained by You on Our Website or Application.
Users’ financial information is transacted upon secure sites of approved payment gateways which are digitally under encryption, thereby providing the highest possible degree of care as per current technology. However, the User is advised to exercise discretion while saving the payment details.
PERMISSIONS:
Once You download and install Our Application, You may be prompted to grant certain permissions to allow the Application to perform certain actions on Your device. These actions include permission to:
read/write/modify/delete data in relation to the Application on Your device’s storage;
access device camera and microphone.
access to SMS / Messages stored in your device.
View/access information relating to networks/access networks, including permission to send and receive data through such networks/access networks;
determine Your approximate location from sources like, but not limited to, mobile towers and connected Wi-Fi networks;
determine Your exact location from sources such as, but not limited to, GPS;
View/access device information, including but not limited to the model number, IMEI number, operating system information and phone number of Your device;
access device information including device identification number required to send notification/push notifications.
USE OF COOKIES:
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to You on the Website and/or Application.
We may store temporary or permanent ‘cookies’ on Your computer/device to store certain data (that is not Sensitive Personal Data or Information). You can erase or choose to block these cookies from Your computer. You can configure Your computer’s browser to alert You when We attempt to send You a cookie with an option to accept or refuse the cookie. If You have turned cookies off, You may be prevented from using certain features of the Website or Application.
USER ACCOUNT DATA DELETION:
Users on Uppu Karam can contact us by submitting their request for their account data deletion. Once the request is received, we will review this request internally by identifying all relevant content associated with the user and mark the associated records as deleted. Once we successfully mark the data as delete, we will notify the user to their email address provided on the contact form.
SECURITY:
The security of Your Personal Information is important to Us. We have adopted reasonable security practices and procedures including role-based access, secure communication, password protection, encryption, etc. to ensure that the Personal Information collected is secure. You agree that such measures are secure and adequate.
While We will endeavor to take all reasonable and appropriate steps to keep secure any information which We hold about You and prevent unauthorized access, You acknowledge that the internet is not 100% secure and that We cannot guarantee the absolute security of Your Personal Information. Further, if You are the Secondary User, You hereby acknowledge and agree that Your Personal Information may be freely accessible by the Primary User and other Secondary Users and that UPPU KARAM will not be able to restrict, control or monitor access by the Primary User or other Secondary Users to your Personal Information. We will not be liable in any way in relation to any breach of security or unintended loss or disclosure of information caused in relation to Your Personal Information.
ACCESS:
If You need to update or correct Your Personal Information or have any grievance with respect to the processing or use of Your Personal Information, or request that We no longer use Your Personal Information to provide You Services, or opt-out of receiving communications such as promotional and marketing-related information regarding the Services, for any reason, You may send Us an email at [email protected] and We will take all reasonable efforts to incorporate the changes within a reasonable period of time.
COMPLIANCE WITH LAWS:
You are not allowed to use the services of the Website or Application if any of the terms of this Privacy Policy are not in accordance with the applicable laws of Your country.
TERM OF STORAGE OF PERSONAL INFORMATION:
UPPU KARAM may keep records of communications, including phone calls received and made for making enquiries, orders, feedback or other purposes for rendering services effectively and efficiently. UPPU KARAM will be the exclusive owner of such data and records.
However, all records are regarded as confidential. Therefore, will not be divulged to any third party, unless required by law.
UPPU KARAM shall store Your Personal Information at least for a period of three years from the last date of use of the Services, Website or Application or for such period as may be required by law.
GRIEVANCE OFFICER:
We have appointed a grievance officer, whose details are set out below, to address any concerns or grievances that You may have regarding the processing of Your Personal Information. If You have any such grievances, please write to Our grievance officer at [email protected] (Halindher Yarlagadda) and Our officer will attempt to resolve Your issues in a timely manner.