Seller – How to? – Shop

If you have a registered business, then you have to select “Business”, otherwise select “Individual” in the “Type” field.

Select all food categories you sell at your shop. This field allows you to select multiple values.

If you think we should add more categories, please contact us by submitting thecontact form.

These fields are very important. This will help customers to accurately identify where you are located, and how far are you located from their address.

For you convenience, there is a marker on the “Latitude” field which can be used to identify “Latitude” & “Longitude” for your shop. When you click the marker, it opens a map, and here you can type your address in the search field. Once you select your address, you will see a map marker icon points to a location on the map. This map is from Google, and if you think Google doesn’t have your exact address, then you can move the map marker icon around on the map by dragging and dropping it at a desired location. Once you are done, click “Accept”. By clicking accept, it will save the “Latitude” & “Longitude” in the respective fields. Selecting location on the marker will automatically update the address fields, please make sure the address is accurate in the address fields.

This will be the physical location of your shop/business from where the orders will be shipped, delivered or available for pickup. Once Latitude & Longitude are selected from the marker, it will auto populate the address in the address fields. Please make sure to make necessary changes to the address fields since it is auto populated with google suggested address and it may not always be accurate.

Please note, when you select “Latitude” & “Longitude” for your shop, it may update your previously selected address, so you may need to go back to the address field and update again. Or you can select latitude & longitude first, and then update the address so this way you don’t need to update it twice.

Select the “Closed Shop” checkbox if you want to pause on accepting new orders. Your shop is still available on the app, but customers won’t be able to place any new orders until you uncheck this box.

Cancellation: When customer places the order, the order will be in “Order Received” status. Customers can cancel the order any time before the order status is changed to “Preparing”. If customer still wants to cancel the order after the order status has been changed, they will contact you, and you can decide how you would like to proceed. Sellers can cancel the order any time from the app or admin panel irrespective of the order status.

Refunds: Please mention your refund policy very clearly. This will help Uppu Karam to communicate the same with the customers when they reach our customer service. We will try to follow your described refund policy. We have the ability to process partial refunds on the orders, but before we do that we will make sure to contact you and get your confirmation before we process such refunds. These refunds will be adjusted from the seller’s balance.

Please NOTE that partial refunds cannot be processed by the seller directly. This should be done by Uppu Karam customer service representative.

These are text objects displayed on the customer app under your shops. For ex, enter “Palakova” if your shop is popular for palakova sweet; or “Organic” if you offer organic food option.

The operating hours will help customers & Uppu Karam team to contact the shop with questions related to an order. This is especially helpful for pickup orders.

Select all the dates that the shop is unavailable for pickup or door delivery. When customer places a pickup or door delivery order, they will have an option to select the date & time slot, we won’t be offering the unavailable dates at checkout.

If your shop offers “Pickup”, then check this box and select the time slots that are open for Pickup. You can have different combination of time slots for each day. Customers can only select the respective slots depending on the time when the order was placed which is based on “Order before time”.

If your shop offers “Door Delivery”, then check this box and select the time slots that are available for door delivery. You can have different combination of time slots for each day. Customers can only select the respective slots depending on the time when the order was placed which is based on “Order before time”.

When this checkbox is selected, every food that is created under this shop will have the door delivery auto checked. You can uncheck door delivery individually on each food. When you uncheck door delivery on the shop, it will automatically uncheck the same on every food.

We have to show the SAC code & GST % for Delivery Fee on the order tax invoice. Please select it either from the list or enter the SAC code & GST % manually.

If your shop offers Door Delivery, then have your delivery person install the “Driver” Uppu Karam mobile app on their device & create an account. Once they create an account, you can then add your driver. You can add more than one driver.

If your shop offers Domestic Shipping (within India), then select the checkbox “Available for Domestic Shipping”.

When this checkbox is selected on the shop, every food that is created under this shop will have the domestic shipping auto checked. You can uncheck domestic shipping individually on each food. When you uncheck domestic shipping on the shop, it will automatically uncheck the same on every food.

Here you can define the domestic shipping charges based on the weight range. You can define the prices as a flat rate, per 500 gm or per 1 kg.

• Minimum weight is exclusive which means that number won’t be considered for calculation. In math terms, it is greater than that number, but NOT EQUAL to;
• Maximum weight is inclusive which means that number will be considered for calculation. In math terms, it is less than or equal to that number;
• For example, 5Kgs is the minimum weight & 10Kgs is the maximum weight, so in math terms it is >5Kgs and <=10Kgs;
• Flat Rate: This means when the order weight (including packaging weight) that falls in a specific weight range, and if the price type is Flat Rate, then we will simply apply that exact amount as the shipping cost;
• Per 500 Gram: This means we apply the amount for every 500grams. For ex, the order is 6.75Kgs, then we multiply this by 2 to convert into units which represents 1unit as 500grams. So its 13.5units, and now we round it off to 14units. Even if it is 13.1units, we will round it off to 14units. So now we multiple 14 with the price per 500grams to get the total shipping cost;
• Per 1 Kg: This means we apply the amount for every 1kg. For ex, the order is 6.75Kgs. We will then round it to 7Kgs, even if its 6.1Kg we will round it to 7Kg. So now we multiply 7 with the price per 1Kg to get the total shipping cost.

If your shop offers International Shipping, then select the checkbox “Available for International Shipping”.

When this checkbox is selected on the shop, every food that is created under this shop will have the international shipping auto checked. You can uncheck international shipping individually on each food. When you uncheck international shipping on the shop, it will automatically uncheck the same on every food.

Here you can define the international shipping charges based on the weight range. You can define the prices as a flat rate, per 500 gm or per 1 kg.

• Minimum weight is exclusive which means that number won’t be considered for calculation. In math terms, it is greater than that number, but NOT EQUAL to;
• Maximum weight is inclusive which means that number will be considered for calculation. In math terms, it is less than or equal to that number;
• For example, 5Kgs is the minimum weight & 10Kgs is the maximum weight, so in math terms it is >5Kgs and <=10Kgs;
• Flat Rate: This means when the order weight (including packaging weight) that falls in a specific weight range, and if the price type is Flat Rate, then we will simply apply that exact amount as the shipping cost;
• Per 500 Gram: This means we apply the amount for every 500grams. For ex, the order is 6.75Kgs, then we multiply this by 2 to convert into units which represents 1unit as 500grams. So its 13.5units, and now we round it off to 14units. Even if it is 13.1units, we will round it off to 14units. So now we multiple 14 with the price per 500grams to get the total shipping cost;
• Per 1 Kg: This means we apply the amount for every 1kg. For ex, the order is 6.75Kgs. We will then round it to 7Kgs, even if its 6.1Kg we will round it to 7Kg. So now we multiply 7 with the price per 1Kg to get the total shipping cost.

Packaging weight will be calculated as a percentage (%) on total order weight. Shipping charges will be calculated based on the total order weight plus the shipping weight. If you do not wish to include packaging weight, then enter 0.

We have to show the SAC code & GST % for Shipping Fee on the order tax invoice. Please select it either from the list or enter the SAC code & GST % manually.

Select all the domestic shipping carriers & international shipping carriers on the respective screen with whom you will be fulfilling customer orders.

For domestic/international shipping orders, it will ask for the carrier name when you change the order status to “On the Way”. Here you will only see the carriers that were selected on the shop, so please make sure to select every carrier that you are associated to fulfill shipping orders.

This estimated delivery will be displayed on the orders for customers to get an idea on how long it will take to deliver the shipping orders. The numbers entered here won’t be used in any calculations anywhere on the app, except to show it to customer to set expectations.

You may use this field to set expectations on shipping policy like damages, custom fees, etc. This policy will be displayed to the customer at checkout for domestic/international shipping orders. For ex, you do not take responsibility of damaged & custom fees, then mention the same in this field.

Uppu Karam will make payments to the bank account provided on this screen. Please make sure that you provide the correct Account Number & IFSC code.